We value your privacy. With this policy, we set out your privacy rights and how we collect, use, disclose, transfer and store your personal data.
Terms we use in this policy
When we say “Complete Reviews”, “we”, “our”, or “us”, we mean Complete Reviews LTD IGRN 315774600276537, which is the entity responsible for processing your personal data. When we say “website” or “platform”, we mean all of Complete Reviews’s websites and applications.
Our platform contains links to other websites, but that doesn’t mean we endorse those websites. We encourage you to review the privacy policies for these third-party websites because their procedures for collecting, handling and processing personal data might be different to ours.
Personal data is any information that relates to an identifiable individual. When you create a Complete Reviews user account, write a review, create a business account on behalf of your company, or otherwise use our platform, we may collect and process the following personal data about you:
We ask you not to share any sensitive personal documents or information with us, such as information revealing ethnic origin, religious beliefs or health information.
The personal data that we process is primarily collected directly from you when you provide your details to create an account with us or interact with our platform, such as by leaving reviews or posting replies to reviews.
Sometimes we're given information about you from third parties. For example, when you sign up for a Complete Reviews account via Facebook, your account is automatically pre-filled with the information we receive from them. Similarly, when a business asks us to send a review invitation to you on their behalf, they give us your name, email address and a reference number, such as an order ID or similar.
We also generate or collect information from your computer or device automatically as you use our services — like your IP address, your location, or information about the device and browser you're using to access Complete Reviews.
If you’ve been sent invitations to write reviews on Complete Reviews from businesses that use our services, or from us on their behalf, those businesses will be the data controllers responsible for those invitations and for any personal data associated with them. If you have any questions about such invitations or want to exercise your rights with regards to any data used in that context, please contact the relevant businesses directly, as we’re unable to help.
In respect to all other personal data associated with our platform, such as information you provide when you create an account, leave a review, or submit a reply, Complete Reviews A/S is the data controller.
We’ll use your personal data to:
If you have a Complete Reviews user account, we’ll also use your personal data to:
If you have a business account on behalf of your company on Complete Reviews, we’ll also use your personal data to:
We may also use the information in other ways for which we provide specific notice at the time of collection.
We need to process your personal data in order to:
In circumstances where you have expressly given your consent for us to process your personal data, for example, when subscribing to our newsletters or accepting certain cookies on your device, you are free to revoke your consent at any time, either by using the functionality provided within the appropriate product feature or by contacting us (see ‘Contact us’ below). However, please be aware that we may have the right to continue to process your information if it can be justified on one of the other legal bases mentioned above.
You have the right to object to how we process your personal data, or ask us to restrict the processing. Please see ‘Your rights’ below, for more details.
Your personal data on Complete Reviews
We share your reviews on our platform so that others can read about your experience with a specific business. When you write a review, other users of our platform will be able to see your username, your location (country), all reviews you’ve written, and other information you have chosen to connect with your public profile. They can also see whether you’ve marked other reviews as “useful”.
Remember that if you’ve selected to use your real name as your username, this could reveal your identity. We recommend you exercise care in deciding which information to make available on our platform, and be aware that depending on the level of information provided, you may or may not be anonymous.
If you connect to a social network, information such as your profile photo, your name, birth year and approximate location will be collected from your social network profile and used to identify you on our platform. Subject to your privacy settings and the level of information available from the social network, users of our platform can use this information to identify the reviews you have written.
If you’ve chosen to preserve anonymity by not using your name for your Complete Reviews username, be aware that information from social networks can reveal your identity in part or in full and make it possible to identify which reviews you have written.
We show you if your social network contacts or friends have also connected with Complete Reviews. This is only visible to you. Other people on Complete Reviews cannot see your social network connections.
Your personal data on Complete Reviews when you create a business account on behalf of your company
When you create a business account on behalf of your company, we will disclose your company name, company address, domain, country and other information you have chosen to connect with your company’s public profile.
We recommend you exercise care in deciding which information to make available for disclosing on the website and be aware that depending on the level of information provided, you may or may not disclose personal data.
Other information provided by you on the website, including your replies to users’ reviews about your company, are also made available for other users of the website.
Your personal data on services that you connect to your Complete Reviews user account
Your personal data shared with other services, websites and businesses
One of Complete Reviews's main goals is to increase the exposure and availability of reviews. We therefore permit other services to show reviews created on our platform, including but not limited to, companies’ replies to reviews created on the website. This increases the potential audience and other consumers’ knowledge of Complete Reviews and the reviews.
The categories of third-party services and companies that can show your reviews together with your public user profile (or if you have a business account on Complete Reviews, your replies to reviews about your company) are:
If you write a review on Complete Reviews in response to an invitation sent by a business via our review invitation services, that business will be able to match your review with their invitation.
We won’t share documentation you send us to verify your experience with the reviewed business. However, if you have a reference number, order ID or similar, we may pass that on to the business, unless you ask us not to. If you choose to provide information when replying to a message sent by a reviewed business using the Find Reviewer tool, this information will also be shared with the reviewed business.
Your personal data shared with data processors
We share your personal data with selected third parties (including Complete Reviews subsidiaries and other companies within the Complete Reviews group) that provide us with a variety of different services that support the technical operation of our platform and the delivery of our services ("data processors"). These third parties are data processors for the personal data for which we are the data controller. We have data processing agreements in place with the data processors, and it follows from these agreements that they must act solely in accordance with our instructions. By accepting this policy, you authorize us to instruct the data processors to process data in accordance with this policy and for the purposes of using the platform.
The data processors have taken reasonable technical and organizational measures to protect against the information being accidentally or illegally destroyed, becoming lost or deteriorating, and to protect against the information being disclosed to unauthorized persons, being misused, or in other ways being processed in violation of data protection laws.
Some of these data processors and third-party services will be located in countries outside of the one in which you are based and may have different, or less stringent, data protection standards. However, subject to the local laws in these countries, we will ensure that necessary safeguards are in place to protect your data, regardless of location. We do this through a combination of appropriate technical, organizational and administrative security measures, and by putting in place the necessary legal contracts to back up these requirements. For example, we will only transfer European users’ personal data outside the European Economic Area where a European Commission approved method of validating the transfer has been put in place.
In addition to the above, we share your personal data with the following parties and in the following circumstances:
We only keep your data for as long as we need it, or are required to for legal reasons. We'll then either delete it or anonymize it so that it doesn't identify you. We treat data differently depending on what it's used for, but you can delete your personal data or ask us to do that for you at any time (see ‘Your rights’ below).
Personal data you provide, including your reviews, is kept for as long as you have a Complete Reviews account, or as needed to provide you with our services. If you choose to delete your user account, we will only save a log with the following information: your name, email address and the date of the deletion of your account. We will keep the log for three years. All other information will be deleted, including your reviews.
In some cases, even if you delete your account, we retain certain information (for example, visits to our platform) in an anonymized or aggregated form.
Personal data we receive from companies that use our services to send a review invitation to you on their behalf is kept for three years.
Keeping your personal data secure is our highest priority. We use various organizational, technical and administrative measures to protect your personal data within our organization and we regularly audit our system for vulnerabilities. However, since the internet is not a completely secure environment, we can’t ensure or warrant the security of the information you transmit to us. Emails sent via the platform may not be encrypted, and we therefore advise you not to include any confidential information in your emails to us.
To learn more about our current security practices and policies please see our security practices. We’re always working to improve our security practices and we will update this information as these practices evolve over time.
What’s a cookie?
Cookies on our website may be set by us, third parties we're working with, or independent third parties, such as advertisers.
What are pixels?
Pixels are small, transparent image files inside a web page or email. We use them to understand how you interact with our services.
What are tracking codes?
Tracking codes are snippets of code placed in the page to measure things like visits and interactions. We use tracking codes to find out more about how you interact with our services, the adverts you see and more generally, how you use our platform.
If you've got a Complete Reviews user account, you can access, edit, download or delete the key personal data associated with your profile at any time by logging into your account. From here you can also manage your subscription and marketing preferences.
You also have rights in relation to the personal data we have about you. These rights may be limited, for example, if fulfilling your request would reveal personal data about another person, or if you ask us to delete information which we are required by law, or have compelling legitimate interests, to keep. If you have unresolved concerns, you have the right to complain to a data protection authority. You can read more about how to do that here.
Access and download your personal data
If you have a Complete Reviews user account, you can log in to see and download information related to your account, including your reviews. You can read more about how to do that here.
If you have a business account on Complete Reviews, or if you don’t have an account at all, you can email email@example.com and request information about your personal data.
Correction and deletion of your personal data
If any of the personal data we have about you is incorrect or misleading, if your personal data changes or if you no longer wish to appear on the platform, you can correct, edit or delete the information yourself via your Complete Reviews user account. Otherwise, you are welcome to email firstname.lastname@example.org requesting to correct or delete your information.
If your user account is deleted, all the data associated with your account will be deleted, including your reviews.
In addition to the rights set out above concerning your personal data, you also have the right to object to the processing of your personal data, and the right to have the processing of your personal data restricted (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, for example the processing of your personal data for direct marketing purposes).
Where we have asked for your consent, you may withdraw your consent at any time. You may withdraw your consent either by using the functionality provided within the appropriate product feature or by contacting us (see ‘Contact us’ below). If you ask to withdraw your consent to Complete Reviews processing your data, this will not affect any processing which has already taken place at that time.
This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act (“CCPA”).
For more details about the personal information we’ve collected over the past 12 months, please see ‘Personal data we collect’ above. We collect this information for the business and commercial purposes described in ‘Why and how we use your personal data’ above. We share this information with the categories of third parties described in ‘Who may access your personal data’ above.
Under the CCPA you have the following rights in relation to the personal information we hold about you:
We are committed to exercising your privacy rights, including the rights granted to you under the CCPA.
In accordance with the CCPA’s requirements, we will not discriminate against you for exercising any of your CCPA rights. You may make a request pursuant to your rights under the CCPA by contacting us via email (email@example.com) or by mail using the contact details set out below. We will verify your request using the information associated with your account, including the email address. Californian consumers can also designate an authorized agent to exercise these rights on their behalf.
You may request to opt out of the sale of your personal information to third parties. The CCPA defines a sale very broadly and this includes communicating personal information to another business or a third party for non-financial gain. Complete Reviews will never sell your data for profit, however, where we transfer it to our partners for things like displaying personalized ads to you or to deliver improvements to our service, these uses fall within the broad definition of a “sale” under CCPA. We only engage in this kind of data transfer where we believe it benefits you by providing you with a better experience, quality of service or to deliver content that you may be interested in.
You can opt out from any practice that may lead to the sale of your personal data at any time. To manage your privacy preferences and opt out of the sale of your personal information, please use the features provided to opt out in our dedicated Do Not Sell My Info site. You can also contact us via email (firstname.lastname@example.org) or by mail using the contact details set out below.
If we make changes that materially alter your privacy rights, we will provide additional notice, such as via email or through our platform. Your continued use of our platform or services after we publish or send a notice about the changes to the policy will mean that you accept and agree to the updated policy.